We're exceptionally proud to announce that we have been awarded two Pro Tools Expert People's Choice Awards: Most Innovative Brand and Brand With Best Customer Service.
"I nominated Focusrite because of their stellar products and support [...] The ease of use of integrating four of the RedNet 6 interfaces into my Madi based Digico SD9 consoles has been outstanding. [...] It just works, and it works well."
It's always exciting to win an award, but the fact that these awards are based on popular votes is particularly rewarding for all of us here at Focusrite Novation. In this case, we were especially thrilled to learn that we won more than half the public votes for customer service.
We were especially thrilled to learn that we won more than half the public votes for customer service.
This is a truly outstanding achievement, and a tribute to our tireless support team, who offer free worldwide technical support via e-mail and Livechat, and are available to call in the UK, Germany and US on local rate phone numbers.
"If I have a problem or just a simple question Focusrite will always be there to help. They treat me no different to a much bigger customer & always give me an amazing & quick response, the perfect customer service in my eyes."
We would like to remind everybody that we offer this support for the entire lifetime of our products. There is no limit to the length of time we will be available to help you get up and running, or overcome any technical issues you have with our products.
Of course, it's impossible to continue providing software and drivers forever, so there are some terms and conditions to our support, which you can read here.