Windows error code 10 indicates a hardware error or failed driver installation. This error may appear if a device has insufficient power to operate correctly (e.g. plugged into a bus powered hub with other devices), or may indicate a more serious hardware problem. Also, it may be indicative of USB root hub drivers being incorrectly installed.
If you see this error then it could be owing to a faulty USB lead, hub or even a faulty USB connector on the Remote. Check that the connector pins have not been bent. If these are all in good order and the error code continues to appear then Contact Novation for further support.