'Pro Tools is unable to communicate with HUI' message keeps appearing. | NovationMusic.com

'Pro Tools is unable to communicate with HUI' message keeps appearing.

When using the HUI templates to control Pro Tools you may see the following message appear:

"Pro Tools is unable to communicate with HUI. Power-cycle HUI and check its connections. Note, if HUI is not in use, update the peripherals dialog to prevent further warnings."

If you see this message then enure you have correctly followed the Pro Tools set up instructions in the DAW setup guide from the main menu of Automap.

If you're still seeing this and you're using a Windows computer you may not be running Pro Tools as administrator (right-click on Pro Tools icon when opening it and select "Run as Administrator"), which is recommended by Avid in their optmisation guides. 

If the problem persists, please contact Novation support via the "Contact us" button.